Shipping & Returns

Artrawalls.com makes every effort to ship your item(s) as quickly as possible. Most in-stock orders are processed and shipped within 1 to 2 business days of your purchase. For framed items, customers may have to wait an additional 3-7 business days.

• – Artrawalls.com does not deliver to PO and APO/FPO box addresses.
• – Products shipped to an address within New York, New Jersey, and Connecticut will be charged applicable sales tax.
• – Packages cannot be re-routed while in transit.
• – If your order arrives damaged, please contact us to receive an RMA number and instructions on how to obtain a replacement item to info@atrawalls.com.

Unfortunately, Artra Walls cannot guarantee availability and prices are subject to change. In such a case, we apologize for the inconvenience.

Please note: We offer FREE SHIPPING on any artwork purchased from Artra Gallery of Original Art.

U.S. Shipping

All orders will be shipped via UPS Ground, FedEx or USPS.

Additionally, we offer different shipping options, such as faster delivery, for customers seeking expeditious delivery of their order. Extra shipping costs will apply. Unfortunately at this time, customers in Alaska and Hawaii can choose Ground Shipping only.

To view the shipping charges to your location, add the item(s) you wish to purchase to the shopping cart. Next, click on the Shipping Rates button within the cart. In the new window that opens, type in your five-digit zip code and click Get Rates. 

International Shipping

International shipping rates are determined by a matrix of factors including package size, weight, and value. Therefore, in some cases we will not be able to predetermine the shipping costs for your international order. If you would like to ship internationally, please contact us for a special shipping quote.

RETURNS

Return Policy

We are committed to quality products and your satisfaction is 100% guaranteed.

If for any reason you are not completely satisfied with your purchase, you may return it within 30 days of receipt and receive a free replacement or a full refund for the price of the product. Shipping charges will not be refunded. 

How To Return your product

Damaged or Defective Item:

If your product arrives damaged or defective in some way we offer a hassle-free Photo Return process to speed replacement. Here's how:

1. Take a digital photo of your damaged product and the shipping container it arrived in (only if the package is also damaged).
2. Attach your photos to an email and send them to artrawalls@gmail.com. Please include your order number, shipping ID or item number, a brief description of the reason for the return, and whether you'd like a replacement or a refund.
3. You will receive an email within 24-48 hours confirming that your photo return is being processed.
4. If your photo return is confirmed, you do not need to mail back your product. We will process the refund or replacement based on your photos.

Please note:

Photo Returns are accepted for most posters and art prints, including framed items, canvas, acrylic, and wood mounts. Photo Returns are not available for some items, including tapestries, rugs, hand painted art, original art and limited edition prints.

If the damage or quality issue is not apparent in the photo, you may be required to return the item at your expense before the return can be processed.

Regular Returns

You may return your product for a full refund of the product cost (excluding shipping charges) by following these simple steps:

1. Please email us at: artrawalls@gmail.com with your request to return the item. We will sent you a request form to fill out and an RMA number to submit online. We will also give you the address to where you should ship it.
2. Ship your item back to us in its original packaging and enclose your completed return request. We strongly encourage you to return the item via a trackable method.
3. We will typically issue your refund within 48-72 hours of receiving the package.